Budtender practice · Unit 1 OF 8
Find out what the customer needs before choosing a product.
Try the first question before reading the lesson. Say your answer aloud or write it down, then open the explanation.
A customer says, “I’m just looking.” What could you say?
“Take your time. I’m here if you want help comparing anything.” Give them room; do not turn a welcome into pressure.
Start with a welcome and one open question: “Do you know what you are looking for, or would you like help comparing options?” Listen before moving into a product list. A returning customer may want a quick transaction; someone new may need words explained.
Ask about product type, budget and questions. Mention a relevant current special only after checking its terms. If the shop has a loyalty program, explain it as optional. Follow your store’s current entry and ID-check process; this service exercise is not a substitute for it.
Someone asks for the cheapest pre-roll. What do you check before offering it?
Confirm the price and whether the item is plain or infused. Offer one suitable option and, if useful, one alternative with a clear price difference.
A line is forming and a new shopper asks for a full explanation. How do you balance speed and care?
Ask their most important question first. Give a short, clear answer and use the label to compare one or two choices. Follow the shop’s handoff process if another staff member can help; do not rush the shopper into a decision.
Can you explain the answer in your own words, name one limit, and say what you would check next? If not, revisit the example or look up a word.
This practice does not record a score or award a credential. Every lesson and answer is free to read. No account needed.
Washington LCB: product types ↗
An introduction to product categories and how they differ.
Reference date: 2026-09-11. Customer conversations here are teaching examples, not quotations from the source.